↩️ How to Get a Refund for a Server
Refunds are handled through a ticket in your client area at my.amnezia.host — support will guide you through the process.
Refund terms
| Term the server was ordered for | When a refund is possible |
|---|---|
| 1 month | On the day of purchase or the next day |
| 3, 6, or 12 months | If at least one month of the paid period remains |
Full terms are in the Refund and Compensation Policy.
How to request it
- Open a ticket in your client area at my.amnezia.host.
- State the service (IP address or server number), the purchase date, and the reason for the refund.
- Wait for support to confirm the calculated amount and process the refund.
First check whether the problem is fixable
If the reason is that the VPN will not connect, the cause is often ISP-level blocking rather than the server — and it is usually solved by changing the protocol or port. Before requesting a refund, look at the step-by-step troubleshooting or write to support: details checklist.