❓ Frequently Asked Questions
An index of every walkthrough. Each question has its own article — open the one you need, and if your question is not listed, write to us: Contacting Support.
🔌 Connection and VPN
| Question | In short |
|---|---|
| VPN not connecting: step-by-step troubleshooting | The overall order of checks: server status, error 305, ISP blocking |
| The app says “Server connection error” | Typos in credentials, the OS is still installing, port 22 is closed |
| VPN connects but there is no internet | Two VPNs, antivirus, blocking rules in 3X-UI |
| Ping to the server does not work | ICMP is blocked on purpose — check over SSH |
| AmneziaWG stopped working | Switching to XRay: port 443, SNI ya.ru, fallbacks |
| 20x errors during installation | Docker: mirrors, an unstable Alpine CDN, no traffic after install |
| 30x errors during installation | SSH: the port, installing behind another VPN, key format, codes 300–305 |
| AmneziaVPN on iOS in Russia | The app is hidden from the App Store: what to use and how to install |
| No access on mobile internet | Carrier “whitelists”, no way around them |
| Google Gemini does not work | Requests from data-center addresses are filtered |
| YouTube ads | YouTube decides by IP; where ads are absent and what helps |
🎛️ Protocols and traffic
| Question | In short |
|---|---|
| AmneziaWG: upgrading from 2.0 to 3.1 | Reinstalling the protocol, default parameters, rollback to 2.0 |
| How AmneziaWG works | Versus WireGuard, versions 1.0–3.0, what must match, MTU |
| Which protocol to choose | AmneziaWG for speed, XRay / VLESS to defeat blocking |
| XRay: masking and tuning | A domain in your subnet, verification, fingerprint, BBR |
| Self-SNI for VLESS + Reality | Your own domain instead of someone else's: DuckDNS, nginx, Let's Encrypt, 3X-UI |
| AmneziaWG: versions and tuning | Versions 1.0 / 1.5 / 2.0, obfuscation parameters, subnet |
| One server for multiple devices | Yes, up to 10 devices; one key each |
| How much traffic the VPN uses | Every gigabyte passes through the server twice |
🖥️ Server and access
| Question | In short |
|---|---|
| How to change the root password | passwd over SSH; Reset Password only on servers from 20 July 2026 |
| Reinstalling the OS | Works on servers issued on or after 20 July 2026 |
| The server is in Bad State | Do not press the buttons again — open a ticket |
| Server geolocation mismatch | Third-party GeoIP databases lag behind |
| How to protect the server from hacking | UFW, changing the SSH port, fail2ban |
💳 Billing and plans
| Question | In short |
|---|---|
| How to pay for the hosting | FreeKassa, YooKassa, Stripe |
| How to get a refund | Terms depend on the ordered period |
| How to change my plan | There are no other plans right now |
| How to change the billing period | Through support: Telegram or a ticket |
| Moving from Amnezia Premium | We carry the remaining subscription over to your own server |
🔧 Support
If your question is not listed, collect the checklist details and write to us: Contacting Support. That page also has a ready-to-fill template and the split of responsibilities.
- 💻 A ticket in your client area at my.amnezia.host — the main channel.
- ✉️ Email support@amnezia.host, bot @amnezia_hosting_bot.
- 💬 Community chats: English and Russian.
- 📂 Self-diagnosis of the OS — Server Management.